We are going to Borovets tomorrow, and will be staying in our Flora Apartment. We are taking the Preliminary and Maintenance contracts with us. It is quite clear from them who is responsible for what, and it's mainly the Flora Management! Before we signed the rental contract (they call it the "mediation" contract) we asked "Please confirm that, if we choose not to rent out our apartment through you, you are still responsible for the organization of maintenance and management of our apartment."
They replied "We will continue to be engaged for the maintenance and management as per the Contract for Maintenance and Management of Holiday complex "Flora" You have signed by the purchase of the apartment as well as will do everything within our power for removal of other defects in the apartment."
The manager is Diana Aleksova so I guess all queries go through her.
We are convinced, after reading the maintenance contract over and over, that we are paying for the maintenance of the leisure facilities and should therefore not haver to pay to use it. It's not clear from the Preliminary contract what part of the communal areas we actually own a part of. We thought it was the whole building.
We are very concerned what happens after 5 years. It works both ways, and if they think we'll be forking out to repair THEIR swimming pool they can think again!
Anyway, we'll keep you all posted about our findings.
I think we ought to have a residents' committee so that we can all act together on issues that affect everyone. Ant ideas/opinions about this? The difficulty is identifying all the owners - I bet the Flora wouldn't tell us!