Seedy yes I know the terms and of course it will not be proved that they cancelled the flight to suit themselves even that Moscow flights were operating. The point is that they did not keep to their CANCELFLTLETTER-EN/FEB 10 which begins with “your safety and comfort together with providing every passenger with the best “Wizz Experience” and then “for details on alternative flights and/or ground transportation please contact the Airport Information Desk”. The girl at the information desk said she knows nothing and we must phone Wizz Air (premium rates).
In the attached letter it clearly states “The refund of the cost for assistance specified in section 4 and 5 above (which includes transportation) to a reasonable amount as supported by invoices” and that was impossible. I did not say the Taxi Driver ripped me of and in those condition it was understandable they wanted more after all they may have got stuck and could not get home.
“Wizz Air did not exercise due diligence and simply dumped us, stranded.” Of course I know I will not get satisfaction but am entitled to an explanation and register a complaint plus a refund of my tickets. The 100’s of passenger would also been happy to wait 12 hours in Varna but this Varna Airport and there are no flights to London, no bus service other than to Varna which didn’t appear.
It appears that you do not believe in complaining or it is not worth complaining. Only by complaining can a company know what went wrong or what they can do to improve their service. I also posted the complaint letter here so that MYBG members are pre-warned on how Wizz Air treats its customers. Of course it will not go to court but I have some long winter days here with time to bring this matter to the public. There is an old Chinese proverb which goes something like… ‘It takes 100 years to build up a reputation and just 100 seconds to lose it’
Let’s see what Wizz Air response is and if they really care or do not care. Finally my argument is with Wizz Air and not with you.
Mememe… thank you… believe me I am not holding my breath, I was a lucky one who got back home in Dobrich. I really feel sorry for those passengers who live out in the villages and those those who cannot get back to the UK for Christmas.