Our electricity experience is a bit convoluted. As part of our initial renovation work, we put in for a new meter to be fitted to the outside of the house to replace the “antique” one indoors. Nearly three years later, the new meter has still not been installed. Not too dissatisfied with this, as a) the old meter can only be read when we are there, b) the old meter only registers part of the usage (!), and c) the old meter makes a talking point, hanging as it does from a rope in the hall!
In the autumn, EON arrived mob-handed (three people) to read the meter. They also said that they would now be charging an estimated bill for the periods where they could not get access for a reading. I gather that there are major problems in getting these estimated bills reconciled with actual usage, but that is a battle still to come.
Not interested in using DD, but thought that I could pay the bills remotely using internet banking/TAN codes and the EON website, which displays the month’s bills for each customer number. First problem was that the TAN codes I had were out of date and could not be used. Second problem was that when a friend went into the office to pay on our behalf, he found that the amount required was not the same (was less) than the amount shown on the EON website. No one has an explanation for this.
Not quite sure where to go from here. I can get more TAN codes easily enough, but don’t really want to be paying the bills on the EON website if they are inflated.
Anyone else had this problem?